For the purpose of improving customer service quality, efficiently managing customer flow in branches, increasing customer loyalty and creating self-service areas, the Bank has

• Upgraded 10 additional branches in Yerevan and regions through queue management system, and by the end of the year will ensure availability of queue management system in the Bank's entire branch network,

• has installed more than 15 additional payment terminals, in some branches delivering their number to two, thereby covering a branch network with queue electronic management system and payment terminals at 90%.

The queue management system helps the Bank simultaneously solve two main problems: the Bank's public relations department informs.

• Create and maintain uniform corporate service standards;

• Creates a comfortable service environment for customers.

Besides, thanks to EarlyOne service, customers of VTB Bank (Armenia) have the excellent opportunity to book their queue at any convenient time, date and branch, and wait for the moment without having to wait in the queue.

VTB Bank (Armenia) has also provided 50% of the branch network with free internet connection, as a result of which customers will be able to combine the time spent in the queue for useful business (read news, communicate with relatives, etc.).

Legal and physical customers of the Bank have already evaluated the convenience of banking and non-bank payments via terminals, which allows instant repayment of their accounts / cards and deposits, repay loans, make utilities and other payments without waiting in the queue.

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