VTB Bank (Armenia) has extended the Information Center's working hours to a 24-hour regime to provide customers with the most comfortable service.

Information Center of VTB Bank (Armenia) began its work in 2011. The issues of the Information Center were: Provide high-quality information and communication support to existing and potential customers of the Bank, provide operative help to customers to solve emerging issues.

VTB Bank Armenia Telephone Officers provide full information on Bank products and services, explain card transaction details, assist in long distance service transactions, and provide support for any loan applications.

The results of the Information Center show that customers are satisfied with the quality of service and the number of telephone calls received by the telephone operators is constantly increasing, reaching from 1,000 to 1,500 per day.

The Information Center has become an important communication platform between the Bank and the customer.

The Information Center also carries out operational support, in particular, the transfer of transfers received through all money transfer systems to existing bank cards, transactions on all accounts of customers connected to "Phone banking", based on customer's call and proper identification, opening of plastic cards.

The Bank's Information Center works with customers in 4 ways of communication.

Phone calls

Skype - online video chat and video calls

E-mail:

Facebook (online consultation, answering to customers' questions).

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