Being one of the leaders in the Armenian banking market, VTB Bank (Armenia) continues to increase the turnover of retail businesses, which is evidenced by the business indexes of 2017.

At the meeting with reporters, the representatives of the bank announced that VTB Bank (Armenia) occupies the first place among the Armenian banks by the following indicators:

• The number of international cards (Visa and Mastercard) in the market - 30%

• With the circulation of issued cards, the share of the market is 17%

• The number of ATMs (taking into account the unified ATM network with one of the market players), the share in the market is 30%.

On the whole, in 2017, during the reporting period, the Bank provided its services to about 385 thousand individuals-customers. As a result of an active retail business policy, the Bank has managed to register the following key indices in 2017:


• 15% credit portfolio of individuals;

• 30% of demand for natural persons

• 15% of individuals' card portfolio

• The share of retail loans in the market up to 11.5%

• The share of individuals' deposit portfolio in the market is up to 10%

• Providing consumer loans by 70%.

In 2017, the Bank launched a "Business People" package for key Clients of the Bank, Budget Organizations (Ministries, Power Structures, etc.), Health and Education, IT Companies, Financial Organizations and Communication Operators. This program allowed the Bank to continue to serve customers in a new way, as well as attract new customers from the market.

At the end of 2017 Mobile Banking of VTB Bank (Armenia) became available to the customers, and today about 20 000 customers use the application. In less than half a year, the Bank succeeded in bringing about 7% of daily transactions 24 hours a day, serving 35% of them in non-workng hours.

In 2017 the Bank offered to use the "Bank at Workplace" service, within the framework of which more than 30,000 consultations and 7,500 sales were provided by the Bank's individual managers through visits to the customers' workplaces. Today, the VTB Bank (Armenia) individual managers are serving more than 1,500 organizations, and VTB Bank (Armenia) about 82,000 customers receive salaries by VTB Bank cards.

"In 2017 we have embarked on a three-year development strategy, the results of which are seen from last year's indicators. Thus, VTB Bank Armenia demonstrates excellent indices in the sale of credit products, as well as enhances the efficiency of the branch network and is confidently retaining the leading positions in the country's credit and card markets. VTB head bank positively assesses VTB's work in Armenia and I am sure that it will continue to increase the volume and profit of the business in the updated composition, "said Vladimir Verkhoshinsky, board member of VTB Bank (WB) Board of Supervisory Board.

Referring to the upcoming tasks, the board member said that in 2018 VTB Armenia plans to continue the development of the product line in all areas of business, the development of remote service routes, the quality of service, and business development in private affluent and mass affluent sectors.

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