Banks are losing customers as a result of high-speed development of financial technology and the introduction of digital tools in the financial sector, as their quality does not satisfy users, according to JD Power analysts.
According to the survey, users of mobile banking and other applications are less satisfied with services than people visiting the office.
It is noted that 79% of 1000 respondents think that making deals with innovations is very complicated and risky. By the way, 28 percent of respondents are young people. As the analysts emphasize, the stereotype about the fact that new generation better absorbs the new technology has been destroyed.

The material is copyrighted and protected by law